Talk24

Terms of Service

Last updated: December 27, 2025

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING TALK24'S SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.

1. About Talk24

Talk24, Inc. ("Talk24," "we," "us," or "our") is a technology company that provides AI-powered chat widget software to law firms and legal professionals. Talk24 is not a law firm and does not provide legal services. We are a software provider that enables law firms to communicate with potential clients through automated chat technology.

2. Acceptance of Terms

By accessing our website, using a chat widget powered by Talk24, or using any of our services (collectively, the "Service"), you agree to these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Talk24.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Chat Widget — Important Legal Notices

3.1 No Attorney-Client Relationship

USING A CHAT WIDGET POWERED BY TALK24 DOES NOT CREATE AN ATTORNEY-CLIENT RELATIONSHIP.

Talk24 is a technology provider, not a law firm. The law firms that use our software are independent entities. An attorney-client relationship between you and any law firm is only established when:

  • You and the law firm have signed a formal written engagement agreement
  • The law firm has agreed to represent you
  • You have agreed to the law firm's fee arrangement

Until such time:

  • No law firm is obligated to represent you
  • No law firm owes you any professional duties
  • Information you share is not protected by attorney-client privilege
  • The law firm may represent parties with interests adverse to yours

3.2 No Attorney-Client Privilege

INFORMATION YOU SHARE THROUGH THE CHAT WIDGET IS NOT PROTECTED BY ATTORNEY-CLIENT PRIVILEGE.

Do not disclose sensitive, confidential, or privileged information through the chat widget. Attorney-client privilege only applies within the context of a formal attorney-client relationship.

3.3 No Legal Advice

THE CHAT WIDGET DOES NOT PROVIDE LEGAL ADVICE.

Any information, responses, or content provided through the chat widget is for general informational purposes only. It is not legal advice, and you should not rely on it as such. Legal advice can only be provided by a licensed attorney who has:

  • Reviewed the specific facts of your situation
  • Established a formal attorney-client relationship with you
  • Agreed to represent you in the relevant matter

Do not make legal decisions based on information from the chat widget.

3.4 AI-Generated Content

THE CHAT WIDGET USES ARTIFICIAL INTELLIGENCE.

You acknowledge and agree that:

  • Responses may be generated in whole or in part by artificial intelligence
  • AI-generated content may contain errors, inaccuracies, or omissions
  • AI systems have limitations and may not understand the nuances of your situation
  • An attorney may or may not review your inquiry
  • We do not guarantee the accuracy, completeness, or reliability of any AI-generated content

3.5 No Guarantee of Response or Representation

Submitting information through the chat widget does not guarantee:

  • That anyone will respond to your inquiry
  • That any law firm will contact you
  • That any law firm will accept your case
  • That any law firm can or will represent you
  • Any particular legal outcome

Law firms using Talk24's software have sole discretion over which inquiries to respond to and which clients to accept.

4. Information Collection and Privacy

4.1 Information We Collect

When you use the Service, we may collect:

  • Personal information (name, email, phone number)
  • Information about your legal matter
  • Communications and chat transcripts
  • Technical data (IP address, device type, browser, location)
  • Usage data and analytics

4.2 How Information Is Used

Information collected through the Service may be:

  • Transmitted to law firms using our software
  • Used to improve our Service
  • Used for analytics and product development
  • Retained in accordance with our data retention policies
  • Disclosed as required by law

4.3 Third-Party Law Firms

When you use a chat widget on a law firm's website, your information is shared with that law firm. The law firm's privacy practices are governed by their own privacy policy, not ours. We are not responsible for how law firms use, store, or protect your information.

4.4 Privacy Policy

For more details about our data practices, please review our Privacy Policy.

5. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

TO THE FULLEST EXTENT PERMITTED BY LAW, TALK24 DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability of content
  • Uninterrupted or error-free operation
  • Security or freedom from viruses or harmful components
  • That the Service will meet your requirements
  • That defects will be corrected

We do not warrant that any information provided through the Service is accurate, complete, current, or reliable. We do not warrant that any law firm will respond to your inquiry or provide competent legal services.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

6.1 No Consequential Damages

TALK24, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or business
  • Loss of data or information
  • Loss of goodwill
  • Personal injury or emotional distress
  • Property damage
  • Legal malpractice by any law firm
  • Failure to obtain legal representation
  • Adverse legal outcomes
  • Any damages arising from your reliance on the Service

WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6.2 Maximum Liability

IN NO EVENT SHALL TALK24'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU PAID TO TALK24 IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.

6.3 Essential Purpose

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

6.4 Jurisdictional Limitations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

7. Indemnification

You agree to indemnify, defend, and hold harmless Talk24, its affiliates, officers, directors, employees, agents, partners, and licensors from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your violation of any third-party rights
  • Any information you submit through the Service
  • Any dispute between you and any law firm
  • Any claim that you relied on information from the Service

This indemnification obligation shall survive termination of these Terms.

8. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

8.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at legal@talk24.ai and attempt to resolve the dispute informally for at least thirty (30) days.

8.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if they qualify.

Arbitration shall be conducted by JAMS under its Comprehensive Arbitration Rules. The arbitration shall take place in San Francisco, California, unless you and Talk24 agree otherwise. The arbitrator's decision shall be final and binding.

8.3 Class Action Waiver

YOU AND TALK24 AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

8.4 Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@talk24.ai within thirty (30) days of first using the Service. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration.

8.5 Survival

This arbitration agreement shall survive termination of your relationship with Talk24.

9. Governing Law

These Terms and any dispute arising hereunder shall be governed by the laws of the State of California, United States, without regard to its conflict of law principles. To the extent that arbitration does not apply, you consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco County, California.

10. User Conduct

You agree not to:

  • Use the Service for any unlawful purpose
  • Submit false, misleading, or fraudulent information
  • Impersonate any person or entity
  • Interfere with or disrupt the Service
  • Attempt to gain unauthorized access to any systems
  • Use automated means to access the Service without permission
  • Harass, abuse, or harm others through the Service
  • Violate any applicable laws or regulations

11. Intellectual Property

The Service and its contents, features, and functionality are owned by Talk24 and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent.

12. Third-Party Services

The Service may contain links to or integrate with third-party websites or services, including law firm websites. We do not control and are not responsible for third-party content, privacy practices, or terms of service. Your interactions with third parties, including law firms, are solely between you and such third parties.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

  • Updating the "Last updated" date at the top of these Terms
  • Posting a notice on our website
  • Sending you an email (if we have your email address)

Your continued use of the Service after any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

14. Termination

We may suspend or terminate your access to the Service at any time, for any reason, without prior notice or liability. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution.

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and Talk24 regarding the Service and supersede all prior agreements and understandings.

17. No Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by Talk24.

18. Contact Information

If you have questions about these Terms, please contact us:

Talk24, Inc.

19. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please review our Privacy Policy for more information.

20. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.